On how CITIbank India, sent me a Welcome email and on requesting them to unsubscibe me from their e-mails, responded with more spam.
The Beginning:
I discover that I am a Citibank customer! and that I have also been registered for some CitiAlert service. All this without my knowledge or consent. (I had a citibank card long long long long ago, I guess it must’ve been 4 years at least, since i stopped using that card. I remember not renewing that card when it got expired.) This is the mail I received:
From: CitiAlert.India@citicorp.com
To: amitken AT indiainfo DOT com
Subject: CitiAlert – Welcome Email for Cards
Date: Sat, 5 May 2007 08:04:41 -0500 (GMT-05:00)
Dear Citibank Customer,Congratulations! You have been registered for CitiAlert -India’s
first Money Alert Service.For more details visit us at www.citibank.com/indiaThis service is COMPLETELY FREE. It will keep you informed about your Credit Card details. As part of the CitiAlert package you will receive the following Alerts
1. Mini Statement Alert – You will receive this Alert when your credit card statement is generated and will communicate your Total Amount Due, Minimum Amount Due and Payment Due Date
2. Payment Due Date Alert – This alert will be sent to you 2 days before your Payment Due Date and will inform you of your Total Amount Due and Minimum Amount Due.
3. Payment Confirmation Alert – You will receive this alert when your Credit Card payment is received by Citibank.
If you do not wish to avail of this service you may logon to www.citibank.com/india or write in to indiaservice@citicorp.com and we will deregister you promptly.
Assuring you of our best service at all times.Warm Regards,
Manager – Customer Service
My Response:
I responded to CITIbank, telling then that I am not their customer, and that they should stop sending me any email or phone communication. I used the indiaservice@citicorp.com email id, as suggested by them to convey my response:
From: amit kendurkar
Sent: Thursday, May 24 2007 11:01PM
To: citialert.india1@citicorp.com [citialert.india1@citicorp.com];
indiaservice@citicorp.com [indiaservice@citicorp.com]
Subject: Do not call / mailI am not a Citibank customer, and i do not wish to recieve any communication from Citibank via email or phone in future.
Please unsubscribe me from any emails or phone calls.Amit Kendurkar
Citibank sends yet another mail (and one more):
Yeah, i get another mail in response to my communication, perhaps AutoGenerated! But why do I care? But I give them benefit of doubt, hoping that they would read my mail and stop spamming me. Hope is something good to have…. (or so I thought)
so in another 30 minutes I get this message in duplicates. So not one but two similar responses, sent at an interval of 30 minutes – on Fri, 25 May 2007 23:02:29 +0530 and then again on Fri, 25 May 2007 23:32:26 +0530.
From: “India Service” <indiaservice@citicorp.com>
To: amit kendurkar
Subject: RE:’Citibank=005-257-124′ Do not call / mail
Date: Fri, 25 May 2007 23:02:29 +0530
Dear Customer,This is in reference to your e mail.We have received your Query. Your Query Reference # is 5257124.We are investigating your query and would get back to you in 3 business working days.Please reply to this mail for future communications on this query.
Warm Regards
Manager Customer Care
It ain’t over yet:
Little did I know that I was dealing with hopelessly hopeless. So I get another set of (yes, Duplicate) emails, this time telling me that they need more time to respond to my query.
From: “India Service” <indiaservice@citicorp.com>
To: amit kendurkar
Subject: RE:’Citibank=005-257-124′ Do not call / mail
Date: Mon, 28 May 2007 23:04:23 +0530
Dear Customer,
This is in reference to your e mail query to us vide Query reference # 5257124.
We require some more time to respond to the query. We will revert to you shortly. Apologies for the delay.
Warm Regards
Manager Customer Care
Hell, I do not have any damn query to be resolved! I just want you to stop spamming me. What part of it do you not understand?????
STOP SPAMMING ME CITIBANK, WILL YOU?
Update – 01 June 2007:
CitiBank finally seems to be taking some action. I got another mail from them this time telling me that they’ll action my request and put my name in Do not call register.
From: “India Service” <indiaservice@citicorp.com>
Subject: RE:’Citibank=005-257-124′ Do not call / mail
Date: Wed, 30 May 2007 18:12:41 +0530Dear Mr. Kendurkar,
This is with reference to your email dated May 24, 2007.At the outset, we sincerely apologize for the inconvenience caused to you in this regard. We thank you for bringing the issue to our attention.
As per the process we will require 30 days to register a customer for Do Not Call Service. This is required to ensure that the calling lists available with our different partners are provided with this feedback. In your specific case, we will try and expedite this on a best effort basis.
We assure you of our best attention at all times.Warm Regards,
Officer – Customer Care
June 28, 2007 at 3:59 pm |
in such issues,all the mails that you are sending out to the party thats causing you any problem..mark a cc of it to the following address
..this is a site for consumer forum , and its very effective.
June 28, 2007 at 4:03 pm |
@ aroop,
Dude, where is the address you talked about? Only a while back i got another call from Citibank, offering me loans.. and this time i want to report it.
June 28, 2007 at 4:56 pm |
,
July 15, 2007 at 12:17 pm |
Where is the email ID… I had a citibank account ages ago (4 yrs ago) and am no longer using it. Today I rcvd a mail from them claiming an outrageous outstanding balance. Want the mail communication to be reviewed by a third party before I get into the filth here…
July 16, 2007 at 6:30 pm |
The email id is:
complaints[at]core.nic.in
All the best.
July 28, 2007 at 9:12 am |
right from vashi/nerul there is not atm facility in navi mumbai upto and beyond panvel. it is urgently required pls look into it.
thanks
regards
sv manchanda
September 6, 2007 at 5:52 pm |
My credit card xxxx xxxx xxxx 0015 had expired on 05/07 . I did not get
renewal card on time . However , on enquiry I was informed from Chennai
that I can send my monthly payment against card No. xxxx xxxx xxxx 0023 , as that is the No. of my renewed / reissued card . Accordingly, I
posted a cheque . However , I received my reissued card a few days later
and to my surprise I found the card No. to be xxxx xxxx xxxx 0031 . I ,
therefore request you to kindly STOP PAYMENT of my cheque No.891053
dated 03 Sep 07 of UCO Bank . I will issue a fresh cheque shortly .
September 6, 2007 at 5:58 pm |
There is no Citibank facility after Vashi , Navi Mumbai . This may please be
considered for customer satisfaction .
October 29, 2007 at 10:06 pm |
Following is my mail to Citibank india… but no response yet and they are not giving my money back :(
————————-
Respected Sir/Ma’m,
This is for your kind information that:
1. I, Gaurav Mishra employee of CampusEAI India Pvt. Ltd., am holding a ‘Suvidha account no # 5*******29.’ with Citibank. This is my salary account since April, 2006.
2. I found that there was a fraud transaction on date 20/08/2007—(Payment for Credit Card No. 554XXXX9XXXX10XX) Rs. 192.50 and on date 19/09/2007 (payment for Credit Card No. 554XXXX9XXXX10XX) of Rs.19873.84 which was totally wrong and had never been done by me. I was totally surprised to see this transaction.
3. When I contacted Citibank customer care many times (like Sep 6th, 8th and 19th etc.) and told them about these transaction which had not been done by me ever, to cancel these transaction and to block the other card they told me every time that we have blocked this and doing our processing and will let you know after that but ON 19th of September, I still had lost my money from my account.
4. On Sep 26th, your executive from Noida Investigation Office came to me with customer diclaration form which i filled up immediately and gave him back. He told me that i will get my money back in 15 days. But I didn’t get my money back till now.
5. I need my money back as per my day per day needs though it is my salary account too.
6. Its been around 2 months for this case and your investigation is not giving any solution. I think you don’t want to do anything. I request you to revert me back with my money in my account otherwise I am gonna file a case against you and your bank for this forgery.
I kindly request you to take an immediate action at your earliest because i want my money back as soon as possible.
———–
Can anyone advise me soon. I will be thankful too much…
Thanks !
Gaurav
October 31, 2007 at 12:13 pm |
Gaurav, Go sue Citibank!!!
December 16, 2007 at 11:15 pm |
http://unlockcraziness.blogspot.com/2007/09/citi-that-never-sleeps.html
I too had a bad experience with citi bank.. read my experience…
February 29, 2008 at 8:22 am |
I am holding Citibank’s International Women’s card No.4550 3889 0705 8015.Presently Iam in Singapore.Kindly advise ma the postal address for sending my cheque for settlement of dues under my above credit card.Also advise me whether it can be remitted thru your Singapore office and if so how?
March 31, 2008 at 9:50 am |
If those citicorp officers would use pickup the phone and do some short calls, troublesome spam service such as that could probably be avoided. There’s an efficiency limit to services via e-mail.
June 17, 2008 at 9:44 pm |
Hi this is Vishal im using your’s citibank a/c since a year and it’s my savings a/c number # 5045118117.Around 04.00am I had done an online transaction to recharge an airtel prepaid mobile for Rs 350.00 instead of Rs 350.00 the transaction was done for Rs 3555.00 and was debited from my a/c.After a minute I had requested to cancle my transaction and my Ref # 4908061764.I calledup citiphone customer care and asked for the resolution the representative was not ready to coporate with me and told to call the airtel customer help line.Called up airtel customer help line the response was the same to call back to bank.Called up again citiphone customer care they advised me to call back in morning after 09.00am as their is no supervisor available now to solve my problem.In morning around 12.00pm I Called up again citiphone customer care the representative told as their systems were down they are not able to provide any solution now said supervisour will call back after an hour’s when system will be fine.I called up again citiphone customer care around 04.00pm from your’s Andheri(w) branch i was not satisfied with your service’s.I just asked to revert back the money and these people were running around the bush! ultimately no solution to the problem.I am asking that if there is an error happened while transacting then why the Hell the customers has to suffer I just want my money back and I know that every thing is possible if you people really want to serve to the customer satisfaction.My experience with online banking with citibank and with their call center representatives was horrible??? I am asking that you people can only become a”SERVICE PROVIDER AND NOT THE SOLUTION PROVIDER TO THE SERVICE”???.I WANT AN IMMEDIATE ACTION ON THIS AND REPLY FROM YOUR SIDE!!!!! Callback number:989-2652-709 Email ID:vishaljadhav84@rediffmail.com
November 12, 2008 at 3:36 pm |
Gaurav:!!
I had the simolar experience with citibank similar fraud transactions happened.
Finally the case was resolved after 6 months
I can very well guide you to solv this.
Mail me back at sanjayc08@yahoo.com
April 24, 2009 at 3:01 pm |
Dear sir,
Home Loan A/c No: 11478475
Amount: Rs. 6647/-
Date of debit: 5th of every month
I have been facing repeated problems from your home loan department regarding Cheque bounce but i always maintain the required balance in my a/c always. But no positive response is coming from your side. You repeatedly provide me cheque bounce notice. For this particular purpose i visited my Bank through which you debit home loan installment amount. My banker says that no cheque has come for realization and i have a taken out statement to prove authenticity and non professionalism form your side. Last mont on 05 march2009 you gave me the cheque bounce notice but some how your executive from collection department collected cash from me but i have no clue that youe have collected the payment or not. And this month 5th april 2009 i am receiving the same cheque bounce notice from your side.
Your customer care people dose not respond properly.
I you are unable to solve my problem than i will go to the consumer forum.
Regards
Sushil Kumar Sharma
rahulsharma002@gmail.com
09891958241
June 22, 2009 at 1:28 pm |
Hi
i am a regular customer of citi bank Rupee checking account.i used some online banking before .now i try to use my online banking but online banking not available to me.